Return Policy

• You can return an eligible piece within 7 days of the delivery date.
• We check the delivery date against the courier's records.
• If a piece arrives damaged, defective or not what you ordered, tell us within 48 hours of delivery.

To be accepted, the piece must be:

1. unworn and unused, with no marks, scratches, resizing, or damage caused after delivery;
2. complete, with its original tags, certificate or grading report, hallmark and sealing, and the original box and invoice; and
3. sent back in secure packaging.

We open and examine every returned piece. If it does not meet these conditions we send it back to you and no refund is made.

1. Write to official@mukhadiamonds.store or call +91 73565 84673 with your order ID and the reason, and for damage, photos or the unboxing video.
2. We reply within 24 hours. If the return is approved, we arrange a pickup in PIN codes our couriers serve, or tell you how to send it back safely.
3. Pack it in its original box with all papers. Use tamper-evident packaging and keep the courier receipt.
4. When it reaches us, we examine it within 2 to 3 business days and tell you the result.

If we sent you a damaged, defective or wrong piece, we take it back at our cost and, as you prefer:

• send a replacement, or
• refund the full amount you paid, including shipping.

Details of how and when the money returns are in the Refund Policy.

If a ring or bangle does not fit, write to us within the return window. Where a different size is available we exchange it. Where it is not, we can resize it as a paid service or accept the return, depending on the piece. We tell you which before anything is done.

• Grievance contact: official@mukhadiamonds.store
• National Consumer Helpline: 1800-11-4000, or consumerhelpline.gov.in