FAQs
Quick answers on delivery, returns and our jewellery.
Not here? Write to official@mukhadiamonds.store or call +91 73565 84673.
Ordering and delivery
How long does delivery take?
Orders are prepared in 1 to 2 business days and delivered in 5 to 7 business days. See the Shipping Policy.
How can I pay?
By card, UPI or net banking at checkout, or cash on delivery on orders up to ₹20,000.
Are prices inclusive of GST?
Yes. The GST in each price is shown at checkout, split into CGST and SGST for Telangana or IGST for other states, and again on your invoice.
How do I track my order?
Use the tracking page with your order ID and the email or mobile number from checkout.
Returns and refunds
Can I return a piece?
Within 7 days of delivery, if it is unworn and complete with its certificate, box and invoice. Engraved and resized pieces cannot be returned. See the Return Policy.
How long does a refund take?
We start it within 3 business days of approving it. It then shows up in 2 to 10 business days depending on how you paid. See the Refund Policy.
Can I cancel an order?
Yes, within 24 hours of placing it and before it is dispatched, from My orders. See the Cancellation Policy.
Jewellery
Are the diamonds natural?
Yes. We sell natural diamond jewellery. Each listing describes the metal and stones in the piece.
Will my ring fit?
Rings come in Indian sizes 8 to 20 and bangles in sizes 2.2 to 2.10. Each product page has a size guide. If a piece does not fit, tell us within the return window and we will exchange it or resize it. See the Return Policy.
How do I look after my jewellery?
Keep each piece in its box, away from water and perfume, and wipe it with a soft dry cloth after wearing.
